Retail Financial Services Telecom Ecommerce/Social Media Education
Behavioral Segmentation Scorecard Development Market Basket Analysis Personalized Recommendations Churn Management Text Mining Campaign Management Social Network Analysis Loyalty Measurement
Applied Data Mining Techniques Statistics Essentials Statistical Model Development Text Mining Analytics for Marketing Managers Analytics for Risk Managers Analytics for Collections Managers Mechanics of Financial Products Emerging Trends in Analytics
Free Pricing Piracy or Free Promotion Impact of Color Promotion thru' Spokes-characters Chief Customer Officer Speech Analytics Number Portability Cause Marketing Fear Marketing Global Recipe with Local Spices Facebook: Social Media Marketing
Management Team Partners Spotlight
Popular Quotes Do You Know? Glossary Ten Things in Retail Best Practices - Amazon Best Practices - Singapore Airlines Best Practices - Shopper's Stop Best Practices - Tesco



Popular Quotes

The way to get started is to quit talking and to begin doing.
-Walt Disney, Founder of Walt Disney Co.

How you gather, manage and use information will determine whether you win or lose.
-Bill Gates, Founder and Chairman of Microsoft

Carefully watch how people live, get an intuitive sense as to what they might want and then go with it. Don’t do market research.
-Akio Morita, Founder of Sony

Every day we're saying, 'How can we keep this customer happy ?' How can we get ahead in innovation by doing this because if we don't, somebody else will.
-Bill Gates, Chairman of Microsoft

Feelings have a critical role in the way customers are influenced.
-David Freemantle, Author of 'The Buzz'

Your most unhappy customers are your greatest source of learning.
-Bill Gates, Chairman of Microsoft

Too often we underestimate the power of a touch, a smile, a kind word, a listening ear, an honest compliment, or the smallest act of caring , all of which have the potential to turn a life around.
-Leo F. Buscaglia, Author of books such as 'Living, Loving and Learning' and 'Born for Love'

He profits most who serves best.
-Arthur F. Sheldon, Rotary International

In business you get what you want by giving other people what they want.
-Alice MacDougall, a Successful Coffee, Tea, and Cocoa Merchant

A rose on time is more valuable than a $1000 gift that's too late.
-Jim Rohn, Author of 'Lessons on Life: How to Live a Successful Life'

Although your customers won’t love you if you give bad service your competitors will.
-Kate Zabriskie, Founder of Business Training Works

Always do more than is required of you.
-George S. Patton, American General in World War I and II

Ask your customers to be part of the solution, and don't view them as part of the problem.
-Alan Weiss, Ph.D., Author of 'Million Dollar Consulting'

Being on par in terms of price and quality only gets you into the game. Service wins the game.
-Tony Alessandra, Author of 'Collaborative Selling'

Business is not just doing deals; business is having great products, doing great engineering, and providing tremendous service to customers.
-Ross Perot, Chairman of Perot Systems

Care more than others think wise. Risk more than others think safe. Dream more than others think practical. Expect more than others think possible.
-Howard Schultz, CEO of Starbucks Coffee

Coming together is a beginning. Keeping together is progress. Working together is success.
-Henry Ford, Founder of Ford Motors

Communication is everyone's panacea for everything.
-Tom Peters, Management Consultant and Author of 'In Search of Excellence'

Consumers are statistics. Customers are people.
-Stanley Marcus, Chairman of Neiman Marcus

Customers perceive service in their own unique, idiosyncratic, emotional, irrational, end-of-the-day, and totally human terms. Perception is all there is!
-Tom Peters, Management Consultant and Author of 'In Search of Excellence'

Do what you do so well that they will want to see it again and bring their friends.
-Walt Disney, Founder of Walt Disney Productions

Each Wal-Mart store should reflect the values of its customers and support the vision they hold for their community.
-Sam Walton, Founder of Walmart Stores

Every great business is built on friendship.
-J.C. Penney, Founder of J.C. Penney Stores

For us, our most important stakeholder is not our stockholders, it is our customers. We're in business to serve the needs and desires of our core customer base.
-John Mackey, CEO of Whole Foods Market

I think it's very important that whatever you're trying to make or sell, or teach has to be basically good. A bad product and you know what? You won't be here in ten years.
-Martha Stewart, Founder of Martha Stewart Living Omnimedia

If you do build a great experience, customers tell each other about that. Word of mouth is very powerful.
-Jeff Bezos, Founder of Amazon.com

If you make customers unhappy in the real world, they might each tell six friends. If you make customers unhappy on the Internet, they can each tell 6,000 friends.
-Jeff Bezos, Founder of Amazon.com

In our way of working, we attach a great deal of importance to humility and honesty; With respect for human values, we promise to serve our customers with integrity.
-Azim Premji, Chairman of Wipro

It helps a ton when you learn people's names and don't butcher them when trying to pronounce them.
-Jerry Yang,  Co-founder and CEO of Yahoo

It is not the strongest of the species that survives, nor the most intelligent, but the one most responsive to change.
-Charles Darwin, Known Naturalist and Author of 'The Origin of Species'

Make your product easier to buy than your competition, or you will find your customers buying from them,
not you.
-Mark Cuban, Owner of the Dallas Mavericks

Our business is about technology, yes. But it's also about operations and customer relationships.
-Michael Dell, Founder and CEO of Dell Inc.

Our customers should take joy in our products and services.
-W. Edwards Deming, Renowned Author and Consultant

Our mission statement about treating people with respect and dignity is not just words but a creed we live by every day. You can't expect your employees to exceed the expectations of your customers if you don't exceed the employees' expectations of management.
-Howard Schultz, CEO Starbucks Coffee

People don’t want to communicate with an organization or a computer. They want to talk to a real live responsive responsible person who will listen and help them get satisfaction.
-Theo Michelson, State Farm Insurance Co.

Profit in business comes from repeat customers, customers that boast about your project or service, and that bring friends with them.
-W. Edwards Deming, Renowned Author and Consultant

Quality in a service or product is not what you put into it. It is what the client or customer gets out of it.
-Peter Drucker, Renowned Author and Management Consultant

Repeat business or behavior can be bribed. Loyalty has to be earned.
-Janet Robinson, President and CEO of The New York Times

Spend a lot of time talking to customers face to face. You'd be amazed how many companies don't listen to their customers.
-Ross Perot, Chairman of Perot Systems

The aim of marketing is to know and understand the customer so well the product or service fits him and sells itself.
-Peter Drucker, Renowned Author and Management Consultant

The customer experience is the next competitive battleground.
-Jerry Gregoire, SVP and CIO of Dell Computers

The goal as a company is to have customer service that is not just the best but legendary.
-Sam Walton, Founder of Walmart Stores

Everything starts with the customer.
-Louis XIV, King of France (1643-1715)

The magic formula that successful businesses have discovered is to treat customers like guests and employees like people.
-Tom Peters, Management Consultant and Author of 'In Search of Excellence'

The man who will use his skill and constructive imagination to see how much he can give for a dollar, instead of how little he can give for a dollar, is bound to succeed.
-Henry Ford, Founder of Ford Motors

The more you engage with customers the clearer things become and the easier it is to determine what you should be doing.
-John Russell, President of Harley Davidson

The purpose of business is to create and keep a customer.
-Peter Drucker, Renowned Author and Management Consultant

There is only one boss. The customer. And he can fire everybody in the company from the chairman on down simply by spending his money somewhere else.
-Sam Walton, Founder of Walmart Stores

There's a place in this world for any business that takes care of its customers after the sale.
-Harvey Mackay, Author of 'Swim with the Sharks Without Being Eaten Alive'

This may seem simple, but you need to give customers what they want, not what you think they want. And, if you do this, people will keep coming back.
-John Ilhan, Founder of Crazy John's Mobile Phone Retail Chain

Treat your customer, as you want to be treated as a customer.
-Catherien Pulsifer, Author and Glass Artist

We are what we repeatedly do. Excellence then, is not a single act, but a habit.
-Aristotle, Greek Philosopher

We see our customers as invited guests to a party, and we are the hosts. It's our job every day to make every important aspect of the customer experience a little bit better.
-Jeff Bezos, Founder of Amazon.com

When you start viewing your customers as interruptions, you're going to have problems.
-Kate Zabriskie, Founder of Business Training Works

Your earning ability today is largely dependent upon your knowledge, skill and your ability to combine that knowledge and skill in such a way that you contribute value for which customers are going to pay.
-Brian Tracy, Chairman and CEO of Brian Tracy International

70 to 90 percent of decisions not to repeat a purchase of anything are not about product or price. They are about some dimension of service.
-Barry Gibbons, Former CEO of Burger King

80% of all sales are made on the 5th - 12th contact. 15 years ago it took on average 2 - 4 contacts before concluding a sale.
-The National Association of Sales Executives

The first rule of any technology used in a business is that automation applied to an efficient operation will magnify the efficiency. The second is that automation applied to an inefficient operation will magnify the inefficiency.
-Bill Gates, Chairman of Microsoft

A business absolutely devoted to Customer Service Excellence will have only one worry about profits. They will be embarrassingly large.
-Sir Henry Ford, Founder of Ford Motors

The purpose of business is to create and keep a customer.
-Peter Drucker, Renowned Author and Management Consultant

We've spent the last 30 years focusing on the T in IT, and we'll spend the next 30 years focusing on the I.
-Peter Drucker, Renowned Author and Management Consultant

Almost all quality improvement comes via simplification of design, manufacturing... layout, processes, and procedures.
-Tom Peters, Management Consultant and Author of 'In Search of Excellence'